Yes you can, but you will need to login to the MyLiberty servicing website in order to access your policy information. You will only be able to view policy information for your active portfolio at this stage, inactive portfolio information will be made available soon.

To access the MyLiberty servicing site, click on the following link

MyLiberty servicing

Liberty is in the process of optimising the Liberty Customer Online Experience. As a result, the Capital Alliance website is no longer available. Kindly address all queries to the Liberty Call Centre on 0860 456 789 or email info@liberty.co.za. We apologise for any inconvenience caused.

You can access the servicing sites by clicking on the “Login” button/text on the top right in the header of every page on this website. Once clicked, a drop-down list will appear and you can simply select the self-service site that you want to access.
Alternatively, you can access the servicing sites by clicking on the following links:

• MyLiberty servicing
• Blueprint Corporate servicing
• Liberty Corporate member information system

You can launch BPC from the link below:

Launch Blueprint member information system via Citrix

You can access the Liberty Corporate member information system by clicking on the “Login” button/text on the top right in the header on every page of this website. Once clicked, a drop-down list will appear and you can simply select the “Liberty Corporate member information system” link.

Alternatively, you can access the Liberty Corporate member information system via the following link:

Liberty Corporate Member Information

Once the Liberty website is open, you must click the login button on the top right of the website header. The full list of our self-service sites will appear, select the relevant site (MyLiberty) and you will be prompted to capture your login details.

If you had login details for the old website, you can use the same login details on the new MyLiberty servicing website.

The new MyLiberty website can be accessed by clicking on the link.

MyLiberty servicing

All videos are housed on our YouTube channel, which is accessible on the relevant pages and via our YouTube channel.

You can request your login details or change your password on the MyLiberty website by doing the following:

• Click the 'Forgot password' button to change your password.
• Click the 'Forgot username' button for your username to be sent to you.

Your mobile number will be used when changing your password and sending your forgotten password.

Please ensure that your mobile number is recorded on your Liberty profile in order for you to be able to change your password or receive your username once requested.

You can verify this information by contacting our Call Centre on 0860 456 789 or emailing:

myLiberty@liberty.co.za.

The MyLiberty servicing website is a self-service website that currently enables you do the following:

• View your policy information
• Update your contact details
• Change your payment details
• Download your tax certificates
• Download your policy correspondence

This will be enhanced from time to time to provide you with more servicing options.

Please ensure that your mobile number is recorded on your Liberty profile in order for you to be able to change your contact details or change your payment details.

You can verify this information by contacting our Call Centre on 0860 456 789 or emailing: myLiberty@liberty.co.za.

Only Liberty policyholders can register on the MyLiberty servicing site. This can be an individual and/or an authorised representative of a Company or Trust that has a policy with Liberty.

For Individual policyholders:

• Your ID number or Passport number - this will be used to verify your policy information.
• Your Mobile number

This information must be recorded on your Liberty profile as part of registration.

You can verify this by contacting our Call Centre on 0860 456 789 or emailing:

myLiberty@liberty.co.za

For Companies and Trusts:

• A copy of the Company's or Trustees resolution which authorises you to access information on behalf of the Company or Trust.
• You can email this information to myLiberty.liberty.co.za. We will assess the information and assist with the registration on the MyLiberty website.

You can download forms to submit a claim or to change the beneficiaries by clicking on the Download Forms.

You can email the details of your query to

myLiberty@liberty.co.za.

Alternatively, you are welcome to contact our Call Centre on 0860 456 789 or 0860 991 991 and they will be able to assist.

Please note that our Call Centre working hours are Monday to Friday, 07:00 AM to 6:00 PM.

International customers can contact us on +2711 408 4871 Weekdays, 7:30 AM to 6:00 PM SAST.