If you were contacted by Data Factory or ICTS, you need to obtain the claim form and list of requirements directly from them. Once you have completed them, they should be emailed back to them for assessment. Thereafter they will be submitted to Liberty Corporate for processing and payment.
Contact details ICTS: Tel: 087 702 3800
Contact details Data Factory: Tel: 0861 106 057
Follow the simple instructions below to download and submit a claim:
For Withdrawals and Retirement claims
The following is required:
Application Form - fully completed, signed and dated.
Clear certified copy of ID or Passport. Both sides of the smart ID card must be certified. The date stamp must not be older than 3 months.
Proof of banking details (bank statement, cancelled cheque or letter from the bank) reflecting the bank name, logo, account holder's details and account number. These should not be older than 3 months.
Marriage certificate or divorce decree (if surname has changed).
Valid Income Tax Number.
Proof of employment (payslip, benefit statement, letter of employment or certified affidavit stating the company you worked at when you contributed to the fund and the estimated period of employment).
For Death Claims after leaving service where the benefit remained unclaimed
The following is required:
Claim form - fully completed, signed and dated
A certified copy of the deceased member’s identity document.
A certified copy of the beneficiary/executor’s identity document or passport.
Certified copy of the member’s Death Certificate (Notice of Death is not an acceptable document).
Certified Letter of Authority/Executorship.
If the beneficiary has obtained a Letter of Authority, certified proof of banking details (bank statement, cancelled cheque or letter from the bank) of the beneficiary is required. Not older than 3 months.
If the executor has obtained a Letter of Executorship, certified proof of the Estate Late bank account is required (bank statement, cancelled cheque or letter from the bank). Not older than 3 months.
Tax number of the deceased member and the beneficiary.
A benefit cannot be paid without the tax numbers.
Proof of employment is required for the deceased member. Any one of the following will be accepted: Pay slip, IRP5, letter from employer, benefit statement.
If the above cannot be provided, you need to obtain an affidavit, which states the name of the deceased member, the name of the company worked for and the period employed.
Death Claims while in service
The following is required:
Claim form - fully completed, signed and dated
A certified copy of the deceased member’s identity document.
A certified copy of the beneficiary/executor’s RSA identity document or passport.
Certified copy of the member’s Death Certificate (Notice of Death is not an acceptable document).
Details of all dependants, certified copies of their identity documents, and proof of dependency.
Certified proof of banking details of the beneficiary is required (bank statement, cancelled cheque or letter from the bank). Not older than 3 months.
If the executor has obtained a Letter of Executorship, certified proof of the Estate Late bank account is required (bank statement, cancelled cheque or letter from the bank). Not older than 3 months.
Tax number of the deceased member and the beneficiary.
A benefit cannot be paid without the tax numbers.
Proof of employment is required for the deceased member. Any one of the following will be accepted: Pay slip, IRP5, letter from employer, benefit statement.
If the above cannot be provided, you need to obtain an affidavit, which states the name of the deceased member, the name of the company worked for and the period employed.
1. Download the Claim Form
here.
2. The member or nominated beneficiary must complete and sign the form.
3. Submit the completed form and the standard requirements listed on the form to:
The Unclaimed Benefits Department: | Post: PO Box 2094, Johannesburg, 2001 | Walk-in centre: 1 Ameshoff Street, Braamfontein, 2001 | Liberty Corporate, 25 Ameshoff Street, Braamfontein
Once Liberty has received your claim, along with all of the supporting documentation, the processing of the claim will commence.
Please ensure that you have provided us with your latest contact details so that we can keep in touch with you during the claim process.
We will respond within 30 days for withdrawal and retirement claims. Death claims may take longer.