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How to claim as a business or pension fund


What is an unclaimed benefit?

An "unclaimed" benefit, as defined by legislation, is a benefit that has not been paid to or claimed by a member within 24 months from the date it became due for payment or claiming.

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These benefits are due to members of a pension or provident fund, or a possible beneficiary of a member who belonged to such a fund and who did not claim their benefit when their employment ended.

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What is Liberty Corporate doing about unclaimed benefits?

Liberty Corporate is in a process to assist the boards of trustees of pension and provident funds to trace members whose records are linked to unclaimed benefits. Liberty Corporate has engaged the services of ICTS and Data Factory to trace and establish contact with members / possible beneficiaries of the members.

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The tracing process will be as follows:

1.  The tracing agent will make contact with the members or their possible beneficiaries.

2.  The tracing agent will help them to complete the correct claim documents and to gather the supporting evidence that will prove that the member or potential beneficiary is the correct person.

As part of their appointment, the tracing agents have signed confidentiality agreements which are intended to protect the personal and confidential information of members or potential beneficiaries, such as identity documents and amounts that may be due to be paid out.

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What should I do if I think I have an unclaimed benefit with a fund that was administered by Liberty Corporate; or I am a potential beneficiary of a person who was linked to such a fund?

If you are a member, you may phone our Call Centre at 011 408-2999, or forward an email to unclaimedbenefitqueries@liberty.co.za with your full names, identity number and contact information.

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If you are a member, you may phone our Call Centre at 011 408-2999, or forward an email to unclaimedbenefitqueries@liberty.co.za with your full names, identity number and contact information.

If you are a potential beneficiary, you should forward the full names, identity number, name of employer the member worked for and a copy of the member's pay slip or benefit statement received from the pension fund or broker, to assist with the search. Liberty Corporate will then conduct a search and respond to the enquiry.

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What is ASISA and what is their role with regards to unclaimed benefits?

The Association for Savings and Investment SA (ASISA) represents asset managers, investment scheme management companies, linked investment service providers, multi-managers and life insurance companies.

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It has issued a document called Standard on Unclaimed Benefits, and initiated a programme for insurance companies to follow in order to ensure unclaimed benefits are reported on and a process is implemented for payment. Liberty is a participant in the programme and is bound by the ASISA Standard on Unclaimed Benefits.

View the ASISA codes, standards and guidelines here.

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What happens once Liberty Corporate has assessed a claim for an unclaimed benefit and has approved it?

Liberty Corporate will pay the claim to the member or to the identified beneficiary of the member, using the electronic funds transfer (EFT) method, into the stipulated bank account. This process will take 30 days from receipt of the completed claim documents.

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For claims to be processed quickly, a member or potential beneficiary (including those assisted by tracing agents) must ensure that all the standard requirements have been met and all the required documents are fully completed and submitted.

It is important to emphasise that the value of unclaimed benefits will not be disclosed to anyone until the identity of the member and / or potential beneficiaries have been verified.

For financial assistance, consult with your financial adviser.

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If you were contacted by Data Factory or ICTS, you need to obtain the claim form and list of requirements directly from them. Once you have completed them, they should be emailed back to them for assessment. Thereafter they will be submitted to Liberty Corporate for processing and payment.

Contact details ICTS:   Tel: 087 702 3800
Contact details Data Factory: Tel: 0861 106 057

Follow the simple instructions below to download and submit a claim:

For Withdrawals and Retirement claims

The following is required:

  • Application Form - fully completed, signed and dated.

  • Clear certified copy of ID or Passport. Both sides of the smart ID card must be certified. The date stamp must not be older than 3 months.

  • Proof of banking details (bank statement, cancelled cheque or letter from the bank) reflecting the bank name, logo, account holder's details and account number. These should not be older than 3 months.

  • Marriage certificate or divorce decree (if surname has changed).

  • Valid Income Tax Number.

  • Proof of employment (payslip, benefit statement, letter of employment or certified affidavit stating the company you worked at when you contributed to the fund and the estimated period of employment).

For Death Claims after leaving service where the benefit remained unclaimed

The following is required:                  

  • Claim form - fully completed, signed and dated

  • A certified copy of the deceased member’s identity document.

  • A certified copy of the beneficiary/executor’s identity document or passport.

  • Certified copy of the member’s Death Certificate (Notice of Death is not an acceptable document).

  • Certified Letter of Authority/Executorship.

  • If the beneficiary has obtained a Letter of Authority, certified proof of banking details (bank statement, cancelled cheque or letter from the bank) of the beneficiary is required. Not older than 3 months.

  • If the executor has obtained a Letter of Executorship, certified proof of the Estate Late bank account is required (bank statement, cancelled cheque or letter from the bank). Not older than 3 months.

  • Tax number of the deceased member and the beneficiary. A benefit cannot be paid without the tax numbers.

  • Proof of employment is required for the deceased member. Any one of the following will be accepted: Pay slip, IRP5, letter from employer, benefit statement.

  • If the above cannot be provided, you need to obtain an affidavit, which states the name of the deceased member, the name of the company worked for and the period employed.

Death Claims while in service

The following is required:                  

  • Claim form - fully completed, signed and dated

  • A certified copy of the deceased member’s identity document.

  • A certified copy of the beneficiary/executor’s RSA identity document or passport.

  • Certified copy of the member’s Death Certificate (Notice of Death is not an acceptable document).

  • Details of all dependants, certified copies of their identity documents, and proof of dependency.

  • Certified proof of banking details of the beneficiary is required (bank statement, cancelled cheque or letter from the bank). Not older than 3 months.

  • If the executor has obtained a Letter of Executorship, certified proof of the Estate Late bank account is required (bank statement, cancelled cheque or letter from the bank). Not older than 3 months.

  • Tax number of the deceased member and the beneficiary. A benefit cannot be paid without the tax numbers.

  • Proof of employment is required for the deceased member. Any one of the following will be accepted: Pay slip, IRP5, letter from employer, benefit statement.

  • If the above cannot be provided, you need to obtain an affidavit, which states the name of the deceased member, the name of the company worked for and the period employed.

1. Download the Claim Form here.

2. The member or nominated beneficiary must complete and sign the form.

3. Submit the completed form and the standard requirements listed on the form to:

The Unclaimed Benefits Department: | Post: PO Box 2094, Johannesburg, 2001 | Walk-in centre: 1 Ameshoff Street, Braamfontein, 2001 | Liberty Corporate, 25 Ameshoff Street, Braamfontein

Once Liberty has received your claim, along with all of the supporting documentation, the processing of the claim will commence.

Please ensure that you have provided us with your latest contact details so that we can keep in touch with you during the claim process.

We will respond within 30 days for withdrawal and retirement claims. Death claims may take longer.

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Liberty Group Limited (Reg. no 1957/002788/06) is a registered Long Term Insurer and an Authorised Financial Services Provider (FAIS no 2409).

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