If your complaint is still not resolved to your satisfaction after the escalation step above, you can use one of the external complaint resolution bodies assigned to look after your interests as a customer at industry level, as listed below.
If you have any unresolved complaints or disputes about
policy/contractual issues or the way that your contract is administered, contact the
Ombudsman for Long Term Insurance.
If you have any unresolved complaints or disputes about your
Retirement Annuity or
Corporate Fund (including Pension, Provident and Preservation funds, etc.) that are subject to the jurisdiction of the Pension Funds Act, contact the
Pension Funds Adjudicator.
If you have any unresolved complaints or disputes about
advice that was given to you by a financial adviser after 30 September 2004, contact the
FAIS Ombudsman.
If you have any unresolved complaints or disputes around
how the industry is regulated, contact the
Financial Sector Conduct Authority.