Claims Stats 2023


2023 Claim Stats

At Liberty, if there’s anything we know, it’s that South Africans are a resilient bunch. Through everything life throws at them, South Africans always find a way. Often with an optimism and quiet dignity that is truly remarkable. At Liberty, we are no different. We’re always there for our clients in moments that matter to help them bounce back, no matter what. From a trusted Financial Adviser who understands what you’re going through. To digitally submitted claims being processed and paid out within 24hrs, we’re in it with you, every step of the way. That's what we mean when we say 'A Life Covered, is a Life Lived' with Lifestyle Protector's range of risk benefits.

2020 Claim Stats

In 2023, we paid R25.85 million in Personal Risk Cover claims every working day, to the total of R6.72 billion. Our 29 676 claimants were families who needed our support in real moments that mattered, which included several complex cases where we found a way to show up for clients in their moments of vulnerability.

We also made significant changes to improve our processes in an effort to further deliver on our promise of empathy and care. From January to December 2023, we reduced turnaround times by 50%. The improvement in processes enabled our clients to spend less time lodging a claim and allowed them to focus on what really matters; their health and family. The number of claims to be processed was reduced by 48%, often paying out within 24 hours of a claim being submitted digitally. This fast turnaround provided much-needed comfort during our clients most difficult times of need.

Top 5 Claims in Personal Risk Cover Claims

Claims Explorer 2023

2023 numbers to follow soon.

With our easy and interactive Claims Explorer, you can better understand your unique risk factors, based on your age, gender, lifestyle and overall health. This will help you assess your insurance needs, and update your products and policies if necessary.

Check out our Claims Explorer

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This is a summary of the 2023 Lifestyle Protector claims statistics and does not constitute advice by Liberty. The material has been created for information purpose only and does not contain any personal recommendations. While every care has been taken to ensure that the information provided is correct, no representation, warranty or undertaking (expressed or implied) is given and no responsibility or liability is accepted by Liberty where the information provided is inaccurate or incomplete. Any recommendations made by an adviser or broker must take into consideration the client’s specific needs and unique circumstances.