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Claims


Follow the simple instructions below to download and submit a claim:

Death Claims on Non-Retirement Products

On death of the life assured, a sum assured benefit is paid out to the nominated beneficiaryies, subject to the validity of the claim.

View Instructions

  1. Download the Claimant's Statement form here.

  2. The nominated beneficiary/ies must complete and sign the form.

  3. Submit the completed form and the standard requirements listed on the form:

Please send the completed form and requirements to: Email: opsclaims@liberty.co.za | Fax: 011 408 2005 | Call centre: 0860 456 789 and +27 (0)11 408 4871 | Post: PO Box 10499, Johannesburg, 2001 | Walk-in centre: 1 Ameshoff Street, Braamfontein, 2001

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Death Claims (Retirement Annuity):

On death of the member of a Lifestyle Retirement Annuity Fund, Lifestyle Preserver Pension Fund or Lifestyle Preserver Provident Fund, the death benefit is payable to the dependant/s or nominated beneficiary/ies in accordance with the rules of the Pension Funds Act.

View Instructions

  1. Download the Claimant's Statement form here.

  2. The dependant/s or nominated beneficiary/ies must complete and sign the form. *Please complete all questions and avoid using N/A.

  3. Submit the completed form and the standard requirements listed on the form:

Email: opsclaims@liberty.co.za | Fax: 011 408 2005 | Call centre: 0860 456 789 and +27 (0)11 408 4871 | Post: PO Box 10499, Johannesburg, 2001 | Walk-in centre: 1 Ameshoff Street, Braamfontein, 2001

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Disability Claims:

When the life assured becomes totally and permanently disabled or impaired as defined in the policy terms and conditions.

View Instructions

  1. Download the Claimant's Statement form here.

  2. The dependant/s or nominated beneficiary/ies must complete and sign the form. *Please complete all questions and avoid using N/A.

  3. Submit the completed form and the standard requirements listed on the form:

Please send the completed form and requirements to: Email: opsclaims@liberty.co.za | Fax: 011 408 2005 | Call centre: 0860 456 789 and +27 (0)11 408 4871 | Post: PO Box 10499, Johannesburg, 2001 | Walk-in centre: 1 Ameshoff Street, Braamfontein, 2001

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Income Protection Claims:

When the life assured is unable to perform his/her nominated occupation directly or indirectly due to an injury, illness, disease or surgical operation and has suffered a loss of income as defined in the policy terms and conditions.

View Instructions

  1. Download the Claimant's Statement form here.

  2. The dependant/s or nominated beneficiary/ies must complete and sign the form. *Please complete all questions and avoid using N/A.

  3. Submit the completed form and the standard requirements listed on the form:

Please send the completed form and requirements to: Email: opsclaims@liberty.co.za | Fax: 011 408 2005 | Call centre: 0860 456 789 and +27 (0)11 408 4871 | Post: PO Box 10499, Johannesburg, 2001 | Walk-in centre: 1 Ameshoff Street, Braamfontein, 2001

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Critical Illness/Dread Disease Claims:

When the life assured meets the benefit criteria of a critical illness/dread disease covered under the benefit categories in the policy terms and conditions.

View Instructions

  1. Download the Claimant's Statement form here.

  2. The policyholder must complete and sign the form.

  3. Submit the completed form and the standard requirements listed on the form:

Please send the completed form and requirements to: Email: opsclaims@liberty.co.za | Fax: 011 408 2005 | Call centre: 0860 456 789 and +27 (0)11 408 4871 | Post: PO Box 10499, Johannesburg, 2001 | Walk-in centre: 1 Ameshoff Street, Braamfontein, 2001

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Medical Lifestyle Claims:

This is a hospital plan that provides you and your family with comprehensive health care cover for major medical expenses. Medical Lifestyle pays fixed benefits aimed at ensuring that the financial impact of a health care event is minimised.

View Instructions

  1. Download the Claimant's Statement form here.

  2. The policyholder must complete and sign the form.

  3. Submit the completed form and the standard requirements listed on the form:

Please send the completed form and requirements to: Email: opsclaims@liberty.co.za | Fax: 011 408 2005 | Call centre: 0860 456 789 and +27 (0)11 408 4871 | Post: PO Box 10499, Johannesburg, 2001 | Walk-in centre: 1 Ameshoff Street, Braamfontein, 2001

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Once Liberty has received your claim, along with all of the supporting documentation, the processing of the claim will commence.

Please ensure that you have provided us with your latest contact details so that we can keep in touch with you during the claim process.

In the event your claim is declined, the following Claim dispute process can be followed:

Please contact us within 90 days if you would like to discuss the decision.

We follow a rigorous process to ensure that decisions are fair in terms of Treating the Customer Fairly (TCF) and in line with the terms and conditions of your policy and industry regulatory standards.  If you feel that we have not complied with the aforementioned and would like us to reconsider our decision, you have the following options:

  1. You may provide more information

    If you have received any new, updated information that would assist us with the reconsideration of your claim, please send this information to:

    Email: opsclaims@liberty.co.za
    Fax:    +27 11 408 2005

  2. You may request a review

    If you do not have any new, updated information but would like us to review your claim, please send any concerns or motivation to our Review Committee.  Please send this information to:

    Email: claims.review@liberty.co.za
    Fax:    +27 11 408 2005

 

 

 

What is an unclaimed benefit?

An "unclaimed" benefit,  in Liberty 's context, is a benefit that has not been paid or claimed by a policyholder, former policyholder or beneficiary within 6 months from the date it became due. In certain cases, unclaimed benefits also occur when a life assured attains a specific age and Liberty has lost communication with the policyholder.

What is Liberty's Individual Arrangements Division doing about unclaimed benefits?

Liberty has embarked on a project to trace unclaimed benefit policyholders and has engaged with a third party contractor, Sharepartner (Pty) Ltd (also known as TSP) who assists Liberty to re-establish contact with policyholders/beneficiaries for Liberty to pay out unclaimed funds. The process involves tracing, verifying and presenting payment documentation to policyholders to facilitate payments. A confidentiality agreement was signed between Liberty and TSP in order to protect the policyholder's personal information. Sharepartner is a juristic representative of the authorised financial services provider Trifecta Capital Services with Licence no. 43375.

What should I do if I think I have unclaimed benefits with Liberty?

You may forward an email to ub@liberty.co.za with your full names, identity number and contact details.

What is ASISA and what is their role with regards to unclaimed benefits?

The Association for Savings and Investment SA (ASISA) has initiated a programme and Standard on Unclaimed Benefits for insurers to follow in order to ensure unclaimed benefits are reported on and a process is implemented for payment. Liberty is a participant in the programme and compliant with the ASISA Standard.

View the Asisa codes, standards and guidelines here.

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Liberty Group Limited - an Authorised Financial Services Provider in terms of the FAIS Act (Licence no 2409)​
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