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Legal requirements


Governance

Liberty is committed to a transparent governance process that provides stakeholders with a high degree of confidence that the group is being managed ethically, within prudent risk parameters and in compliance with international best practice. The board considers sound corporate governance as pivotal to delivering responsible and sustainable growth in the interests of all stakeholders.

Whilst the board is satisfied with its level of compliance with applicable governance and regulatory requirements, it recognises that its practices can be improved, and accordingly the board has and will continuously review the company’s governance framework against prevailing governance best practice.

Board of directors

The board acknowledges its responsibility for overall corporate governance and the ultimate control of the group’s various businesses, as well as for ensuring that there is clear strategic direction and that appropriate management structures are in place. Key structures are designed to provide an appropriate level of assurance as to the proper control and conduct of the group’s affairs. The Liberty board meets quarterly and additional meetings are arranged as and when necessary. Click here to view our Board of Directors.

Governance documents

FAIS Conflict of Interest Management Policy​
FAIS Licence for Liberty Group Limited 2409
FAIS Licence for Liberty Group Limited 44551
Financial Services Board – LGL Licence no. 2409
Flexible annuity PPFM Liberty
LGL Certificate of registration Dec 2012
Liberty Stable growth
NCR certificate
Liberty Reversionary bonus, Smoothed bonus and With profit annuity PPFM
Code of ethics

Promotion of Access to information act

The promotion of Access to information act (PAIA) was passed in order to give effect to the constitutional right of access to information held by a public or private body for the exercise or protection of any right.

Liberty Holdings Limited, including all wholly or partially owned subsidiaries and associated juristic persons (hereinafter referred to as "Liberty") is a private body as defined in the Act. Liberty is bound by this Act and shall process any request made in terms thereof.

Please click on the links below to access the Liberty information manual and Request form.

Right of access to information

The promotion of Access to information act was passed in order to give effect to the constitutional right of access to information held by a public or private body for the exercise or protection of any right.

A requester must be given access to any information record of Liberty if all the following requirements are met:

  • The record is required for the exercise or protection of any right of the individual.

  • The requester meets the procedural requirements of the act relating to a request for access to an information record.

  • The request falls outside any of the grounds of refusal contemplated in the act.

Liberty clients

All Liberty clients are allowed access to their own information without having to use the request for access to information procedures as set out in the Promotion of access to information act, including, but not limited to:

  • Policy documents

  • Account information

  • Personal records

  • Voice recordings

All Liberty clients should contact the relevant call centre or department to request access to their own information without having to use the request for access to information procedure. Please note that there may be administration costs associated with retrieval of certain types of information records.

Any Liberty client who wishes to be given access to information that is deemed to belong to Liberty or any of its other clients must follow the request for access to information procedure (Request procedure).

Request procedure

The following procedure is applicable to requests for access to information in terms of the act:

  • The requester must complete in full the prescribed request form.

  • The requester must deposit a request fee of R50 (fifty rand) to ensure that processing takes place. The account number to be used is:

Bank: Standard Bank of South Africa Limited
Account number: 200377035
Branch: Braamfontein
Branch code: 004805

Please ensure that you use the following reference for your deposit or we will not be able to identify it as belonging to you:"PAIA" followed by your initial(s) and surnamee.g. If your initials and surname is AN Smith, you must use PAIA AN Smith as your reference.

  • The completed request form and proof of deposit must be sent to:

Head of Group Compliance
PO Box 10499
Johannesburg
2000
Fax: +27 11 408 2109

Email: group.compliance@liberty.co.za

  • Upon receipt of the request form and proof of deposit, Liberty:

    • Assess the request form to ensure completeness

    • Confirm receipt of the request fee

    • Process the request if it meets the procedural requirements of the act

    • Notify a third party where applicable

    • Decide whether to grant or deny the request

    • Let the requester know of the decision

    • Notify the requester about the payable access fee if the request is granted

    • Repay the R50 (fifty rand) request fee to the requester if the request is refused

    • Release the requested information record to the requester upon confirmation of receipt of the payable access fee

Liberty must process a request that meets the procedural requirements within 30 (thirty) days of receipt thereof. Liberty shall inform the requester in writing of any extension of the period to deal with a request.

Contact person

All requests for information must be directed to the following address:

Head of Group Compliance
PO Box 10499
Johannesburg
2000
Fax: +27 11 408 2109

Email: group.compliance@liberty.co.za

 

Contact us

​​Main numbers

Liberty Braamfontein

+27 11 408 3911 +27 11 408 3911

Policyholder enquiries (Liberty call centre):

0860 456 789 0860 456 789

Liberty fraud hotline:

0800 20 45 57 0800 20 45 57

Liberty Health

+27 21 657 2300 +27 21 657 2300

Liberty Corporate

+27 11 408 2999 +27 11 408 2999
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​​​ Liberty Group Limited - an Authorised Financial Services Provider in terms of the FAIS Act (Licence no 2409)​